Privacy Policy

Last updated: 12 May 2026

1. Who we are

Teckid Kenya is an education technology company based in Nairobi, Kenya, offering coding and digital-skills programs for children. When this policy says "we", "us", or "our", it means Teckid Kenya. When it says "you", it means anyone who interacts with us through our website, the contact form, WhatsApp, email, or phone.

2. Information we collect

We collect only what we need to respond to you and deliver our services:

• Contact information you give us: your name, email, phone number, and the message you send via our contact form, WhatsApp, or any other channel.
• Conversation history: messages exchanged with our team across WhatsApp, email, or phone, so we can pick up where we left off.
• Technical information: your IP address and browser details at the moment you submit a form. Used for fraud and abuse prevention only.

3. How we use your information

We use what you give us strictly to:

• Reply to your inquiry via WhatsApp, email, or phone call — whichever you initiated, or all three if you authorized that on our contact form.
• Match new conversations to your existing record so you don't have to repeat yourself.
• Keep an internal record of the conversation for service quality and team handover.

We do not use your details for marketing campaigns, ad targeting, or anything you didn't explicitly ask us to do. We do not sell, rent, or trade your information.

4. Who we share information with

We share your information only with:

• Our team: only the staff members involved in responding to you.
• Meta (WhatsApp Business API): when you message us on WhatsApp or we message you, those messages are routed through Meta's infrastructure under their Business Policy.
• Our email provider: when we email you, that email passes through our email service provider.
• Authorities: if we are legally required to (e.g. court order, lawful request from a Kenyan authority).

That's it. No other third parties.

5. Your rights under the Kenya Data Protection Act

Under the Kenya Data Protection Act, 2019, you have the right to:

• Ask us what information we have about you.
• Ask us to correct anything that's wrong.
• Ask us to delete your information (subject to any legal retention requirements).
• Withdraw your consent at any time and tell us to stop contacting you.
• Lodge a complaint with the Office of the Data Protection Commissioner if you believe we've mishandled your data.

To exercise any of these rights, email us at [email protected] and we'll respond as soon as we can.

6. How long we keep your information

We keep your information for as long as your inquiry is open or active. Once an inquiry is resolved or closed, we retain the record for a reasonable period so we can serve you again if you come back. You can ask us to delete it earlier at any time.

7. How we keep your information safe

Your information is stored on our secured servers with access restricted to team members who need it to do their jobs. WhatsApp conversations are end-to-end encrypted by WhatsApp itself. Emails are transmitted over standard TLS encryption. That said, no system is perfect, so we recommend not sending highly sensitive information (e.g. passwords, payment details) over WhatsApp or email.

8. Children's information

Our services are for children, but contact is initiated by parents and guardians. We don't knowingly collect information directly from children through the contact form. If a child has submitted information without parental knowledge, contact us and we'll remove it.

9. Changes to this policy

We may update this policy from time to time. The date at the top reflects the latest version. Material changes will be communicated through your registered contact channel.

10. Contact us

Questions about this policy, or about how we handle your information? Email [email protected] or send us a message via the contact form.